|
Booking spa appointments
At Palms Day Spa, we recommend you to book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want(especially Saturdays). If you will be attending the spa with a gift certificate, we will need to know the gift certificate number. A credit card is needed to hold your appointment.
Therapists
If you have a preference on the therapist that you would like your service with , don't hesitate to let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.
Gratuities
At Palms Day Spa gratuities are not included in the price of the service but gladly accepted.
Punctuality
Arrive on time or early. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the day spa's relaxation room.
Arrival
If this is your first day spa visit, let the receptionist know when you arrive so we can provide a more detailed reception. We will ask you to fill our a questionnaire on your first visit to provide us with medical and contact information. Please arrive a 10 minutes before your appointment.
Cancellations
When you schedule an appointment we reserve that time for you. Please honor our staff by notifying us a minimum of 24 hours(48 hours for packages) in advance if you need to cancel or change your appointment to avoid a fee of 50% of the service cost(100% for no show). This gives the day spa enough time to fill the slot. The spa needs to pay its therapists even if a client doesn't show up.
Attire
Most people come to a day spa in very casual attire-something they can easily slip off. If modesty is an issue, call the spa in advance to find out its policies and suggestions. Some treatments can be done while you're fully clothed. There are always towels and robes provided at Palms day spa.
Communicating your preferences
All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let her know. Also, feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, please let us know.
Medical conditions
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist or aesthetician know of any medical concerns. Tell the technician if you're wearing contact lenses before you have a facial.
Nudity issues
It is never required that you are unclothed in front of anyone in a day spa. Towels and robes are generally provided and can keep you continually covered. Therapists are generally well trained in the "art of draping" which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you feel more comfortable, it is also possible for you to wear a swimsuit during your treatment although most people prefer to wear nothing under their robes.
Eating and drinking
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if heat therapies, such as the Sudatonic Body Wrap or the Alpha Capsule, are part of your day spa experience.
Cell phones
Because the day spa environment is supposed to be a tranquil and stress-reducing experience, it's best to leave cell phones and pagers at home or turn them off before entering Palms Day Spa.
Children
Children are generally not allowed so that the day spa ambiance remains as relaxing as possible. Teens may be accommodated for certain services or at certain times.
Socializing
When in the relaxation room and elsewhere in the day spa, be mindful of others. Keep conversations at a low volume.
|
